The box does not exist that we can't handle.

In this section we aim to show how we enabled our Business procurement to directly benefit our past, present and future clients. In this case study we look at how the present suppliers were selected.

The company were looking for a new supplier that had a confirmed history in the industry offering a high level of co-operation with the guarantee of the best quality products.

The initial contact with the new supplier came via a recommendation from an existing subcontractor. The issue of tool collection from the old supplier was a significant factor in the choice of new supplier for Item Products, as the awkward and heavy equipment used in the production process had to be retrieved from the old supplier across the country. It was imperative for the company that the new supplier would accompany them to collect the expensive and essential tools ensuring their safe return. Mr Holt said that on the day of collection the new supplier acted "above and beyond the call of duty ensuring the tools were securely loaded and safely transported to their new site." This first impression was a strong indication to the company of the positive nature of this new business relationship.

What immediate benefit did this bring to Item?

The superbly handled tool collection issue was obviously of immediate benefit to Item as the production process is impossible without this essential equipment. However, Mr Holt also emphasised the immediate benefit that the stabilisation of prices offered by the new supplier had on the company in and industry that takes for granted the fluctuation of prices linked to the oil market. The new supplier instantly provided Item Products less monthly variation, which has been reflected in the costs to Item Products' customers. From the start of the new contract stock immediately became easily managed and well controlled, as the new supplier is able to provide reliable deliveries, on time. Information from the new supplier up to date and honest with realistic adjustments and full notification of any unavoidable changes where necessary. Item Products have also found this new relationship has enhanced their capacity for innovative design when solving the individual problems faced by their customers. The company is proud of the dynamic solutions it is able to offer it's customers, in close partnership with the new supplier. The quality of the products from the new supplier is of a far superior quality to previous examples of work from other plastic moulding companies. The tools and moulds that were collected with such diligence and care on that first day are maintained to an extremely high standard continuing to produce a first class end product.

What longer term benefit did this bring to Item?

Based on the success of the relationship with the new supplier the company has renewed confidence in business projections for both the long and short term. Facilitated by a reliable and high quality plastic moulding supplier Item Products is now able to guarantee it's customers the best possible service. Mr Holt highlighted the fact that this can only build business and strengthen the companies reputation within the industry.

What overall benefit did this bring to Item's customers?

The close and successful relationship offered by the new suppliers has enhanced the innovation of the design of new components required by Item Products' customers. The relationship allows for a comprehensive investigation of the production possibilities available, as the advice and experience offered by the new supplier is always honest and very reliable.